Help and support
A question about your subscription, your sessions or your data? The answer is probably here, and if not we reply within 48 business hours.
Need help?
Our team answers every question, including the ones that are not technical at all. Write to us and a real person will read it.
Subscription and purchases
How do I cancel my subscription?
On Android, open your subscriptions in Google Play, select Respire, then Cancel subscription. On iPhone, follow these steps:
- Open Settings on your iPhone
- Tap your name (Apple Account) at the top of the screen
- Tap Subscriptions
- Select Respire
- Tap Cancel subscription
You can also go straight to your subscriptions by opening this link on your iPhone: manage my subscriptions.
Cancellation takes effect at the end of the current period. You keep access to the premium features until that date.
How do I restore my purchases?
If you reinstalled the app or changed device, you can restore your subscription:
- Open Respire
- Go to Profile
- Tap Restore purchases
On iPhone, use the Apple Account used for the purchase. On Android, use the Google Account used for the purchase in Google Play. Restore purchases recovers the subscription from the same store.
How do I request a refund?
For a Google Play purchase, request a refund through Google Play Help: support.google.com/googleplay/answer/2479637. For an App Store purchase, follow the Apple steps below:
- Go to reportaproblem.apple.com
- Sign in with your Apple Account
- Select the purchase in question and follow the instructions
Audio sessions
How often do new sessions arrive?
The audio program advances one session per day. Each day the matching session is available in the Audio tab and on the home screen, with its real duration.
If a session is not there yet, the day's preparation is still running. Your breathing protocols and the mini-games stay available meanwhile, and the session appears a little later.
How do I change the session voice?
Two voices are available: a female voice, described as clear and enveloping, and a male voice, calm and reassuring.
- Open Respire
- Go to Profile
- Choose the voice in the dedicated section
The choice applies to every session, including the ones you have already listened to, and can be changed at any time.
Can I read the session instead of listening?
Yes. In the player, the Text version button shows the whole session. The player also lets you adjust the playback speed and loop it, for example to fall asleep to it.
Practice and progress
How does the personalized program work?
When you create your profile, you answer a few questions about your blocked breath, your dominant sensations, your triggers and the kind of relief you are looking for. Respire uses those answers to build a mini-plan and recommend the most relevant protocols.
The program stays focused on that one problem: easing breathing disturbed by stress or anxiety, then making the breath steadier day to day.
How are points and levels calculated?
Your progress rewards what you actually do, never the time spent in the app:
- a completed breathing protocol: 10 points;
- an audio session played to the end: 30 points;
- two check-ins saved in the journal: 10 points, or 15 points when all five are filled in.
One-off bonuses are added at the 3, 7, 14, 30, 60 and 100-day streak milestones. Your progress is built from your existing history: after an update you never start again from zero.
I can't focus on my breathing, what should I do?
It's common, and it is not a failure. When focusing on the breath increases self-monitoring, the Wind-down tab offers five games: Bloom, Constellation, Mosaic of the senses, Tide, and Cairn. They offer goals, levels, stars, and game records. The 5·4·3·2·1 grounding exercise remains available in SOS mode.
How do I change my profile and reminders?
The Profile section lets you manage:
- the daily reminder and its time;
- the voice used for audio sessions;
- restoring your purchases;
- erasing your data;
- support and the legal links.
The main personalization is set during the initial onboarding, the first time you open the app.
Data and privacy
How do I erase my app data?
You can delete all of your data directly in the app:
- Open Respire
- Go to Profile
- Tap Erase my app data
This permanently deletes your local data: first name, answers, session history, journal, preferences and cached audio. It cannot be undone.
It also erases the technical data linked to your installation on the server and creates a new local identifier. It does not cancel your subscription: cancel it separately in your Apple Account or Google Play subscriptions, depending on the store used.
Is my journal sent anywhere?
No. Your first name, your onboarding answers, your journal, and the details of the sessions you listen to stay on your device. They are not sent to any server or shared with any third party.
The full detail of what travels, and what does not, is written in the privacy policy.
Do I need to create an account?
No. Respire does not require an email address, password, or online profile. Your subscription is linked to the Apple or Google Account used for the purchase. You can restore it on a new device using the same store and account.
Health and limits of the app
Respire does not replace a doctor. The app is a support tool for breathing problems linked to stress and anxiety. It is never medical advice, a diagnosis or a treatment.
If you feel unusual chest pain, severe shortness of breath, worsening symptoms, or if you think you are experiencing a health problem other than stress or anxiety, see a doctor or a qualified health professional promptly.
Contact us
If your question is not answered above, write to us:
- By email: contact@hello-respire.com
- By post: Vision Publishing LLC, 2105 Vista Oeste NW Suite E #3990, Albuquerque, NM 87120, USA
- By phone: +1 (505) 278-9455
We aim to reply within 48 business hours.